On 1st January 2014, ICANN (the governing body for top level domain names such as .com .org .info .biz) introduced a new process that requires all domain registrants to validate their contact details via the email address that is currently held against their domain(s).

In short, anyone with a .com domain name (or another non-UK domain such as .net, .org etc.) will likely receive an email asking them to confirm their email address for a domain they have registered, or had registered on their behalf.

How exactly does validation work?

When a domain name is registered, transferred or due to renew, you will receive an email entitled ‘Registrant validation email’. The sender will be OpenSRS** and the email will contain a link asking you to confirm your email address.

It is imperative that you do not ignore ICANN’s email. To validate your email address and prove you are the legal registrant, simply click on the link contained in the email. If you’re not sure whether it’s genuine, please forward it to us.

** You may also receive an email from Fasthosts (or your domain host if your name is hosted elsewhere), that will look something like this:-

Subject: VERIFICATION REQUIRED – Please verify your domain name(s) as soon as possible
Date: 2015-03-10 04:57
From: Fasthosts Internet Limited <domains@fasthosts.com>

** Please note: failure to complete the process outlined below will lead to the suspension of your domain name. **


Recently you registered, transferred or modified the contact information for one or more of your domain name(s). As of January 1, 2014, ICANN requires all accredited registrars to validate your new contact information. You can read about ICANN’s new policy at:


The following domain names will be suspended in 2 days:

The following domain names will be suspended in 5 days:

The following domain names will be suspended in 10 days:

The following domain names will be suspended in 15 days:

You will have also received this notice if we could not successfully deliver a WHOIS Data Reminder Policy (WDRP) email or a renewal reminder notice.

In order to ensure your domain name(s) remain active, you must now click the following link and follow the instructions provided:


Failure to follow the above link and complete this process will eventually lead to the suspension of your domain name(s).

If you have any questions, please contact us.


Fasthosts Internet Limited

Again, it is imperative that you do not ignore Fasthosts’ email. If it comes from Fasthosts and concerns your .com (or any other non-UK domain name) it is genuine. You should use the link in the message to validate your email address.

How long do I have to validate my email address?

You need to validate your email address within 15 days from the point that you first receive the notification. Further reminders will be sent on days 5, 10 and 13 of this 15 day period to ensure that you don’t forget to validate your details.

What happens if I don’t validate my details?

If you fail to validate your details within 15 days of the initial notification, your domain will be suspended and any website/email using this domain will be unavailable.

However, if you just use a .com domain name to forward to your .co.uk website then the .com name will simply stop working, not the actual website.

Your domain can be reactivated, but this process may take up to 72 hours.

What about UK domain names?

This does not apply to UK domain names, which are overseen by Nominet.



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